Ensuring your satisfaction is a top priority at Thialoran, and we're committed to providing high-quality products and services. However, we understand that there may be occasions where you need to request a refund. Our Refund Policy is designed to clarify the circumstances under which refunds are available and the process for requesting them.
We may issue refunds under the following circumstances:
(1).Product Defects or Malfunctions: If you encounter defects or malfunctions that render the product unusable upon receipt, you may be eligible for a refund. We apologize for any inconvenience caused by such issues and are committed to resolving them promptly.
(2).Unauthorized Charges or Billing Errors: You have the right to request a refund for any unauthorized charges or billing errors on your account. We take your financial security seriously and will rectify any discrepancies promptly.
(3).Failure to Receive Promised Product or Service: If you have not received the promised product or service as expected, we apologize for the oversight and will promptly address the issue. You may be eligible for a refund in such cases.
If you believe you are eligible for a refund, please contact our customer support team within 7 days of your purchase. To expedite the process, kindly provide the following information:
(a).Your name and email address
(b).Order number or transaction ID
(c).Detailed explanation of the reason for requesting a refund
Once we receive your request, our team will thoroughly review and investigate the circumstances. We are committed to resolving refund requests promptly and fairly, ensuring a respectful and transparent process.
Please note the following conditions regarding refunds:
1.Refunds are subject to approval and may be denied if the request does not meet our eligibility criteria or is deemed fraudulent or abusive.
2.In certain cases, refunds may be issued as store credit or exchange, at our discretion, to best accommodate your needs.
3.Shipping and handling charges are non-refundable, and the refunded amount will exclude any such fees paid at the time of purchase.
Upon receiving your request and necessary details, we will initiate the refund process promptly. Processing times may vary depending on factors such as the payment method and financial institution. While we aim to complete the process within 7 days, please note that it may take additional time for the refunded amount to reflect in your account.
While we strive to accommodate all eligible refund requests, there may be instances where refunds are denied. This may occur if the request does not meet our eligibility criteria, if the product or service has been used, or if the request is determined to be fraudulent or abusive.
Throughout the refund process, we'll maintain open communication with you to provide updates on the status of your request. Our customer support team will keep you informed and address any additional information required.
We reserve the right to update or modify our Refund Policy at any time without prior notice. By continuing to use our website or services after any updates, you acknowledge and agree to the revised terms.
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at [email protected] We value your feedback and are dedicated to ensuring a positive experience for all our customers.
